Terms & Conditions

Welcome to ACC Med+Logistics, a division of All Counties Courier Inc. The following Terms & Conditions apply to all of ACC Med+Logistics’s Same-Day and Next-Day products and services unless otherwise specified in individual service agreements. By signing up and utilizing ACC Med+Logistics services, you agree that you have read, understand and agree to these Terms & Conditions. We reserve the right to change or modify these Terms & Conditions from time to time and at our sole discretion. Your use of ACC Med+Logistics services constitutes your acceptance of such changes.

Limitation of Liability

ACC Med+Logistics limits its maximum liability to $100 (U.S.) for any loss, damage, the actual value of package contents or the cost to recreate the contents of any package shipped, whichever is less. Customers have the option of insuring their shipment for up to $5000 with UPIC (www.UPIC.com); some restrictions apply. We will not accept liability for service for which the shipper has authorized ACC Med+Logistics (either verbally or in writing) to deliver the shipment without obtaining a signature.

ACC Med+Logistics will not accept liability for any damages whether direct, incidental, special or consequential, including but not limited to loss of income or profits, whether or not we had knowledge that such damages might be incurred. Additionally, we will not be liable for your acts or omissions, including but not limited to, improper or insufficient packaging, securing, marking or addressing of your shipment, or for the acts or omissions of the recipient. We will also not accept liability for items which are not fully enclosed in a carton or proper packing material.

We will not be liable for loss, damage or delay caused by events we cannot control, including but not limited to, acts of God; air, land or sea transportation delays; weather conditions, acts of public enemies or terrorists; war; strikes, civil commotion or acts or omissions of public authorities, including customs or health officials with actual or apparent authority.

ACC Med+Logistics may at its option (but without obligation on the part of ACC Med+Logistics to do so) open and inspect customer packages prior to, or after given to, ACC Med+Logistics to deliver. We reserve the right to reject a shipment at any time when such shipment would be likely to cause damage to or delay to other shipments, equipment or personnel, or if the transportation of such shipment is prohibited by law.

Account & Password

Customers are solely responsible for maintaining the confidentiality of account information and passwords and are liable for all activities and costs affiliated with those activities. ACC Med+Logistics reserve the right to refuse service, terminate accounts, remove or edit content or cancel service at its sole discretion.

Address Correction

When an address correction is required after our drivers are in transit, a $6.00 charge will be applied. If an address correction is made in advance of the delivery attempt and the same morning route driver can make the delivery, no additional shipping fee will be assessed.

Auto-Pay

The Auto Pay program is available to all ACC Med+Logistics customers who prefer the convenience of maintaining a credit card on file with us and having their account paid automatically bi-monthly each month. Please contact our Accounting department to set up this service or click here to download the PDF form.

Billing & Invoices

ACC Med+Logistics customers are invoiced twice a month. The invoice dated the 15th includes shipments picked up and delivered between the first day of the month and the 15th. The second invoice includes shipments picked up and delivered between the 16th and the last day of the month. Payment terms are Net 15.  If payment is not received within 30 days of invoice issue date, a late charge of 1.5% will be applied. Accounts more than 45 days past due will be placed on credit hold.

ACC Med+Logistics customers have the option of receiving a paper or an electronic invoice; customers who request a paper invoices will incur a $3 per invoice fee.

COD Policy

ACC Med+Logistics’s C.O.D. Service will collect funds on your behalf at the time of delivery. Checks, including cashier’s, certified, business and personal checks and money orders for the C.O.D. amount will be collected at the shipper’s sole risk, including, but not limited to risk of non-payment, insufficient funds, fraud or forgery. We cannot accept cash, traveler’s checks, credit cards or counter checks as payment for C.O.D. shipment. Failure to specify payment type will result in ACC Med+Logistics accepting the funds presented as payment.
The maximum acceptable C.O.D. amount is $10,000 per shipment. C.O.D. amounts do not imply a declared value. If you wish to place a valuation higher than $100 on your package, you must declare a value for the shipment when placing your order. There is a service charge of $8.75 for C.O.D. shipments.

Driver wait time for collection of C.O.D. funds from recipient is five minutes, with a waiting time charge of $.50 per minute beyond five minutes.

Delivery Areas & Restrictions

ACC Med+Logistics service area includes all of Southern California and some Central California metro locations. Some of the zip code area we service are in less populated or less accessible areas and may incur a Delivery Area Surcharge. Please contact a Customer Service Representative for additional information.

Delivery Signature

It is ACC Med+Logistics’s policy to obtain a signature on all deliveries. However, shipments may be delivered without obtaining a signature if the sender indicated as such when placing the order online or has given verbal or written authorization to a Customer Service Representative. If authorization is given to ACC Med+Logistics to leave without signature, we assumes no responsibility for the loss of the package.

Fuel Surcharge

ACC Med+Logistics’s industry standard fuel surcharge is analyzed and adjusted bi-monthly and reflects the average cost of fuel in the Metropolitan Statistical Area (MSA) of Southern California.

Hazardous Materials

Biohazardous items such as blood, urine, fluids or other infectious diagnostic specimens must be safely packaged to meet ACC Med+Logistics specifications for transport. It is the responsibility of the shipper to ensure that a shipment tendered to ACC Med+Logistics does not violate any federal, state, local laws or regulations. We will, at our sole discretion, ship Other Regulated Materials (ORM-D). ORM-D is typically a consumer commodity which would ordinarily be regulated as a hazardous material but which presents limited hazard due to its smaller quantity, form and packaging for which a limited quantity exception is provided for in the DOT regulations. ACC Med+Logistics transports ORM-D shipments via ground only, we do not ship ORM-D by air.

Prohibited Items

ACC Med+Logistics reserves the right to decline the shipment of certain items. Prohibited items for shipment include but are not limited to: Illegal goods or substances, cash or cash equivalents, coins, firearms or ammunition, jewelry, medical marijuana, precious metals, antiques or artwork, collectible stamps, animals alive or dead, toxic waste or fuel of any kind. We reserve the right, but is not required, to open and inspect any package at any time if we determine that such shipment would be likely to cause damage or delay to other shipments, equipment or personnel of the Company or if the transportation is prohibited by law. It is the responsibility of the shipper to ensure that a shipment tendered to ACC Med+Logistics does not violate any federal, state, provincial, or local laws or regulations. No service shall be rendered by ACC Med+Logistics in the transportation of any shipment that is prohibited by law.

Remote Residential Delivery Service

Pick-ups and /or deliveries to residences in remote or less-accessible areas may be assessed an additional service fee. In addition, ACC Med+Logistics’s shipping fees to residences only include one (1) delivery attempt.

Service Guarantee

ACC Med+Logistics will, at its option, refund or cancel shipping charges in the event of a service failure. The following conditions apply:

  1. ACC Med+Logistics must be notified in writing within 15 calendar days from due date of shipment. The customer account number, tracking number and date of shipment are required in the notification. We reserve the right to waive any claim received after 15 calendar days.
  2. Shipping charges will be waived or cancelled only for those shipments delivered later than 60 minutes after the service commitment time.
  3. ACC Med+Logistics will not accept liability for failing to meet our delivery guarantee due to an incorrect address, the unavailability of the consignee or refusal to accept the shipment.
  4. Our guarantee does not apply to shipments delayed by conditions beyond our control including, but not limited to, acts of God, air, land or sea transportation delays, weather conditions, acts of public enemies or terrorists, war, strikes, civil commotion or acts or omissions of public authorities including customs or health officials with actual or apparent authority.
  5. In the event a shipment is not picked up by ACC Med+Logistics and we are clearly at fault, we will pick-up the shipment on the following day at such a time that regular pick up service is available and deliver same-day, free of charge to the billing party.
  6. If a shipment is received by ACC Med+Logistics that contains items needing temperature control (refrigeration), it is the shipper’s responsibility to adequately package item to keep the required temperature for the duration of the delivery time. We will not assume responsibility for perishable items.

Shipping Label Policy

Packages not properly labeled with an ACC Med+Logistics barcode will be refused. In the event that ACC Med+Logistics does pick-up a package that is not properly labeled, the shipment will be subject to a $5.00 service fee.

Size & Weight Restrictions

ACC Med+Logistics reserves the right to weigh all shipments and our policy is to round to the nearest pound. We utilizes industry standard practices with regard to special handling fees based on “Dimensional Weight” when a package it relatively light compared to its actual volume. All packages which due to length which special handling will also be subject to special handling fees. Packages weighing more than ACC Med+Logistics’s published weight limitations will be subject to an additional charge of $.50 per pound for every pound over the limit. Please consult a Customer Service Representative for additional details.

Undeliverable

The prompt and secure delivery of our healthcare clients’ shipments is of the utmost importance.

Non-residential orders: ACC Med+Logistics’ Next-Day service rate includes the initial delivery charge and one, non-residential re-attempt. Additional shipment fees will apply to each subsequent attempt. Orders that do not include instructions to release the package without signature will be returned to our local facility and we will attempt to contact you by phone or email for further instructions. If we are unable to reach you, we automatically reattempt delivery of your package on our next available route; if this attempt is unsuccessful, the package will be returned to the sender unless other arrangements are made.

Waiting Time Charges

All shipments should be securely packaged and addressed in advance of pick-up time. After a five-minute courtesy window, a waiting time fee of $.50 per minute will be charged.